Terms & Conditions

Engaging in gameplay at the casino, whether for enjoyment or with actual funds, establishes a contractual relationship between the player and the Online Casino, including its management. This contract obligates the player to adhere to the terms and conditions detailed in this document. The player recognizes that this agreement is the definitive and exclusive arrangement governing their interactions with the casino, overriding any prior statements, agreements, or representations. Each section of these terms operates independently; should any part be deemed void, invalid, or unenforceable, the remaining sections will continue to hold full legal weight.

DEFINITIONS

The following terms are defined for clarity within this document:

• The Player: Any person utilizing the casino’s software, games, or promotional offers.

• The Casino: True Fortune online casino, encompassing its software, services, and related content across associated websites.

• Service: The collection of features, assistance, and support provided by the Casino to its users.

• Credits: The value held in a player’s account, where 1 Credit corresponds to 1€, 1£, 1$, 1AUD, or roughly 10ZAR.

• We/Us/Our: The entities operating the Casino website and its affiliated organizations.

• Player/s: Encompasses all account types, including guests, inactive, or terminated accounts.

• Real Player: An individual wagering with their personal funds at the Casino.

• Wagering Requirement: The amount of times credits or bonuses must be played through before they can be cashed out, also referred to as a rollover requirement.

DISCLAIMER

Participating in casino activities, whether for fun or profit, indicates the player’s consent to these terms and conditions. By signing up and engaging with True Fortune, the player affirms they have thoroughly reviewed, comprehended, and agreed to comply with these rules in all interactions with the Casino and its systems. Should any term be found invalid or unenforceable, the other provisions will remain intact. These terms take precedence over any alternative conditions offered elsewhere by the Casino. True Fortune operates under a gaming license issued by the Government of Curacao.

GENERAL PROMOTION TERMS AND CONDITIONS

1. True Fortune is exclusively for adults; players must be at least 25 or meet the legal age requirement in their region. The Casino may request proof of age at its discretion.

2. The Casino reserves the right to update or modify these terms without prior notice. Players are responsible for checking these conditions periodically to stay informed of changes. Ignorance of updates does not excuse breaches of these rules.

3. Decisions made by the Casino are conclusive and align with these terms. By joining, players agree to accept these rulings as binding.

4. The Casino holds no responsibility for determining a player’s legal eligibility to gamble online with real money. Players must verify and follow their local regulations, and the Casino is not liable for any legal violations by the player.

5. The Casino’s games and services are designed for entertainment purposes only. Playing with real money is a choice made at the player’s own risk, with an option to use non-monetary credits also available.

6. Players are solely accountable for any taxes, fees, or financial obligations tied to their use of the Casino’s offerings.

7. The Casino, its staff, and affiliates bear no responsibility for losses, expenses, or damages resulting from a player’s use of its services.

8. Technical issues stemming from a player’s internet, hardware, or software are not the Casino’s responsibility. The Casino will not compensate for disruptions caused by such problems, though players must report other technical faults in writing with evidence, such as screenshots, for review.

9. Only the registered account holder may access and use their account. Allowing others to use it violates these terms, potentially leading to account closure and loss of funds. Accounts cannot be transferred or reassigned.

10. The Casino may alter its games or services at any time without advance notification, and players accept this as part of its operational rights.

11. Players agree to hold the Casino harmless from any legal costs, damages, or liabilities arising from their actions related to the Casino, including issues tied to the legality of online gambling in their jurisdiction.

12. Game outcomes displayed by the Casino’s systems are final. Disputes will be settled based on server records, and players dissatisfied with these terms may stop playing and remove the software.

13. Complaints or issues must be reported in writing within five days of occurrence, or the Casino may decline to address them, though exceptions may be considered case-by-case.

14. All Casino decisions are final.

15. Balances in closed accounts cannot be withdrawn, including any pending cashouts.

VIOLATIONS OF TERMS AND CONDITIONS

The following behaviors are breaches of these terms and may lead to account suspension, loss of winnings, or denial of services:

• Maintaining multiple accounts at True Fortune, its affiliates, or from the same household, device, or IP address.

• Connections to fraudulent, refunded, or closed accounts across the Rival network or other casinos.

• Publicly airing disputes or complaints online.

• Harassing or threatening Casino staff.

• Using payment methods or identities not matching the account holder’s details.

• Providing inaccurate registration information.

• Gambling from regions where it’s prohibited.

• Being underage.

• Permitting others to access the account.

• Engaging in professional or coordinated play.

• Initiating or threatening chargebacks on deposits.

• Employing cheating tactics or automated systems to exploit the Casino.

• Having ties to current or former Casino staff or affiliates.

• Attempting to manipulate or hack the Casino’s software or site. The Casino may respond to similar violations at other platforms. Players consent to their name being used in promotional materials if they win, without compensation. Cryptocurrency deposits require blockchain confirmation; reversed transactions are treated as fraud, voiding related withdrawals.

GENERAL TERMS AND CONDITIONS

• The Casino may restrict accounts in shared computing environments at its discretion.

• Games operate with a certified Random Number Generator to ensure fairness.

• Account balances may be adjusted to settle debts owed to the Casino.

• Players must honor all payment obligations and not contest valid charges.

• E-Wallet users may need to submit transaction histories upon request.

• Illegal actions will result in account termination and possible reporting to authorities.

• Services may be modified or temporarily unavailable without notice.

• Bets may be voided due to technical glitches, with no liability assumed by the Casino.

• Accounts unused for 90 days may forfeit their balances, reviewed individually if withdrawal is later requested.

PROMOTIONS AND BONUS TERMS AND CONDITIONS

• Bonuses are for gameplay only and cannot be cashed out; they are deducted upon withdrawal.

• Bonus funds are non-withdrawable and removed from winnings during cashout.

• Most bonuses carry wagering requirements that must be fulfilled before withdrawal.

• Cashback bonuses require a 1X wager and cap withdrawals at 10X the bonus amount.

• Special promotions (e.g., 200%+ bonuses or 75%+ cashback) have additional rules and limits.

• Players must review bonus specifics, including restrictions, before accepting them.

• Unwanted bonuses can be removed before play begins upon request to support.

• Free bonuses (e.g., comps) have unique wagering rules and a 50 Credit withdrawal cap.

• Free bonus withdrawals require a prior minimum deposit in some cases, with time restrictions.

• Promotions are valid only within their stated timeframes.

• High-value bonuses (200%+) cap cashouts at 10X the deposit.

• Free bonus players face withdrawal limits after initial bonuses or 30 days post-registration.

• Balances may be adjusted to maximum withdrawal limits after wagering is complete.

WITHDRAWAL TERMS AND CONDITIONS

• Deposits of 249 USD/EUR/GBP/AUD or less limit withdrawals to 10X the deposit amount.

• Withdrawal processing spans 5-18 business days after authorization.

• Bonuses are subtracted from withdrawals.

• Fees of 10-40 $/€/£ apply to withdrawals, varying by method and location.

• Verification documents are required, with a 30-day submission deadline.

• Unmet wagering requirements block withdrawals.

• Disputed deposits may lead to withheld winnings.

• Playing restricted games with bonuses can void winnings.

• Monthly withdrawal caps are 10,000 credits, with a 1,500-credit limit per request, except for jackpots.

• Minimum withdrawal is 50 €/$/£/AUD or 500 ZAR.

• Deposits must be wagered once before withdrawal eligibility.

• Credit card deposits may incur 3%-6.5% fees.

• Inactive players (30+ days) cannot withdraw free bonus winnings.

• Combining free and real play balances has specific restrictions.

PRIVACY AGREEMENT

• Player data is kept confidential and not shared with third parties.

• Players must secure their account credentials; the Casino is not liable for misuse.

• The Casino may use player names in promotions without payment or prior approval.

• These terms form the complete agreement between the player and the Casino.

• Bonuses or credits may be withheld at the Casino’s discretion.

• Certain individuals (e.g., staff, partners) are excluded from offers.

• Players receive a limited, revocable right to use the Casino’s intellectual property.

• Content is for personal, non-commercial use only; unauthorized reproduction is prohibited.

• Suspicious activities may be reported, and verification documents may be requested.

• This agreement is legally binding.

REFUND POLICY

• Refunds are offered on deposits if requested within 24 hours, pending compliance approval.

• Conditions include unplayed balances, game malfunctions (with screenshots), or billing errors (with statements).

• Fees apply: 55 for checks, 20 for SEPA wires, 75 for SWIFT wires.

• For cryptocurrency deposits under $25, refunds are not viable; funds become playable credits.

• Contact support if refunds are delayed after checking with your bank or card provider.

REFER-A-FRIEND TERMS AND CONDITIONS

• Both referrer and referred must agree to program terms; the referred consents to email contact.

• Shared devices or IP addresses disqualify participation, and referred players must be new.

• Referrers provide the referred’s name and email, with bonuses issued post-verification.

• A 25 $/€/£ deposit by the referred is required, with bonuses credited within 48 hours.